Total quality management : text, cases and readings /
Ross, Joel E.
Total quality management : text, cases and readings / Joel E. Ross - 2nd ed - London : Kogan Page, 1995 [Impression 1996] - xi, 465 p. : ill. ; 23 cm
Previous ed.: Delray Beach, Fla. : St Lucie Press, 1993
Includes index
8175140127
Total quality management
Total quality management--Case studies
658.401 / ROT 1996
Total quality management : text, cases and readings / Joel E. Ross - 2nd ed - London : Kogan Page, 1995 [Impression 1996] - xi, 465 p. : ill. ; 23 cm
Previous ed.: Delray Beach, Fla. : St Lucie Press, 1993
Includes index
8175140127
Total quality management
Total quality management--Case studies
658.401 / ROT 1996