Phillips, Patricia Pulliam. Understanding the basics of return on investment in training : assessing the tangible and intangible benefits / Patricia Pulliam Phillips. - 2nd. ed. - London : Kogan Page, 2004 - xvi, 96 p. ; 24 cm. Include index ISBN: 0749438916 Subjects--Topical Terms: Employees--Training of--Evaluation. Dewey Class. No.: 658.312404 / PHU 2004