TY - BOOK AU - Phillips,Patricia Pulliam TI - Understanding the basics of return on investment in training: assessing the tangible and intangible benefits SN - 0749438916 U1 - 658.312404 23 PY - 2004/// CY - London PB - Kogan Page KW - Employees KW - Training of KW - Evaluation N1 - Include index ER -