Ross, Joel E. <br/><br/>
Total quality management :  text, cases and readings / 
Joel E. Ross 
 - 2nd ed 
 - London :  Kogan Page,  1995 [Impression 1996] 
 - xi, 465 p. :  ill. ;  23 cm 
<br/><br/> Previous ed.: Delray Beach, Fla. : St Lucie Press, 1993 
<br/><br/>Includes index 
<br/><br/><label>ISBN: </label>8175140127 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management<br/>Total quality management--Case studies
<br/><br/><label>Dewey Class. No.: </label>658.401  / ROT 1996