TY  - BOOK
AU  - Ross,Joel E.
TI  - Total quality management: text, cases and readings 
SN  - 8175140127
U1  - 658.401 23
PY  - 1995/// [Impression 1996]
CY  - London
PB  - Kogan Page
KW  - Total quality management
KW  - Case studies
N1  - Previous ed.: Delray Beach, Fla. : St Lucie Press, 1993; Includes index
ER  -